Automotive Shop Management (ATA 120)

Term: 2023-2024 Spring Term

Faculty

Paul R JonesShow MyInfo popup for Paul R Jones

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Description

ATA 120 Auto Shop Management 2 credits
This course covers the fundamentals of operation of an automotive fleet or automotive dealer service facility. Topics covered in this class include: customer service and public relations; scheduling appointments and working with the customers at the time of the appointment; the three C’s of a repair order; complaint, cause and correction, warranty claims and Maine’s Lemon Law. (30 classroom) Prerequisite: Admission to Automotive Technology program or instructor permission