Automotive Shop Management (ATA 120)

Term: 2024-2025 Spring Term

Faculty

Hunter H HavelShow MyInfo popup for Hunter H Havel

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Schedule

Mon-Tue-Wed-Thu, 11:00 AM - 11:50 AM (4/28/2025 - 5/9/2025) Location: BNGR PENOB 221
Mon-Tue-Wed-Thu, 1:00 PM - 3:50 PM (4/28/2025 - 5/9/2025) Location: BNGR PENOB 106B
Mon-Tue-Wed-Thu, 4:00 PM - 4:50 PM (4/28/2025 - 5/9/2025) Location: BNGR PENOB 221

Description

ATA 120 Auto Shop Management 2 credits
This course covers the fundamentals of operation of an automotive fleet or automotive dealer service facility. Topics covered in this class include: customer service and public relations; scheduling appointments and working with the customers at the time of the appointment; the three C’s of a repair order; complaint, cause and correction, warranty claims and Maine’s Lemon Law. (30 classroom) Prerequisite: Admission to Automotive Technology program or instructor permission