At Shop Management (ATA 211)

Term: 2012-2013 Fall Term

Faculty

Richard ThomasShow MyInfo popup for Richard Thomas

Email address is hidden, click here to email

Schedule

Mon-Tue-Wed-Thu-Fri, 8:00 AM - 11:50 AM (9/4/2012 - 9/24/2012) Location: BNGR PENOB 118

Description

ATA 211 Automotive Shop Management 2 Credits
Addresses the fundamentals of operating an automotive fleet or automotive dealer service facility. The course covers public relations, customer service, work and PM scheduling, repair orders, warranty claims, hiring and training practices, shop organization, tools and equipment, and the importance of coordinating with other departments. (60 hr) Prerequisite: 600 hr of ATA or permission